We’ve replaced scattered chat tickets with a dedicated, central Mailbox. You can now view scans of your physical mail, track delivery status, and set privacy preferences for sensitive documents — all in one place. It’s your physical office mail, fully digitised.
Goodbye tickets, hello Mailbox
Managing physical mail through chat tickets was slow and easy to miss. We’ve cut the clutter by launching a dedicated Mailbox section in your main navigation. Now, instead of hunting through old messages, you have a single source of truth for every letter and parcel that arrives at your Osome registered office.
Why this matters
- Centralised tracking: No more missing important correspondence. See a complete history of all your mail in one list.
- Faster handling: Self-service options mean you don't have to wait for an agent to manually coordinate every collection or shredding request.
- Privacy you control: You can now designate mail as "Sensitive," ensuring private documents are only visible to the intended recipient, not every agent in the company.
How it works
Getting on top of your mail is now a three-step process:
1 See what needs attention
Check the main menu for the 'needs attention' indicator. Navigate to the Mailbox tab to see a list of all physical items, including sender information and current status (e.g., Scanned, Picked up, or Shredded).
2 View and manage
Click on any mail item to view high-quality scans of the envelope or contents. From here, you can choose what happens next:
- Scan & Open: Set your preferences to automatically open and scan mail so you can read it instantly.
- Collect or Forward: Request a pickup or arrange a courier delivery with instant quotes.
- Secure Shredding: Request to have documents safely destroyed once you’re done with them.
3 Set your privacy preferences
In your Mailbox settings, you can distinguish between Standard mail (visible to authorised company members) and Sensitive mail (addressed to a specific person and visible only to them). You can also customise your email and push notifications so you’re only alerted when it matters.
What’s next?
We are already working on the next version of the Mailbox to make it even more seamless. Soon, you’ll see:
- Real-time counters: The unread mail badge will update instantly as new mail arrives.
- Integrated billing: A smoother payment experience for courier and shredding services without extra login prompts.
- Full automation: We’re finalising the "one-click" shredding and pickup actions to remove the need for any agent assistance.
We built this to give you total visibility over your company’s physical footprint. If you have questions about setting up your mail preferences, reach out to your account manager or the Company Management team.
