We rolled out a new client chat feature called Ask Osome.
It answers common questions instantly.
Not feeling the bot? A quick click gets you a real person.
Ask Osome helps you skip the queue. It answers common questions instantly and connects you to a real expert when things get tricky.
Why this matters
- Get quick answers for setup, invoicing, payments and basic compliance.
- No more waiting for simple info.
- Keeps routine questions out of your inbox.
- You keep the human option at all times.
How Ask Osome works
- Go to Chats and create a new chat.
- Type your question like you would in chat.
- If Ask Osome knows it, you get an instant reply.
The AI greets you and reads the last messages so you do not repeat yourself.
If not, tap NO, CONNECT ME TO AN EXPERT and a human will take over.
What Ask Osome can and cannot do
- It uses our verified help cards only.
- It does not access your live files or change any data.
- It can answer common policy and process questions.
- It cannot handle bespoke account fixes or data corrections. For those, a human will help.
Quick tips for best answers
- Ask simple direct questions. Example: “How do I send an invoice?”
- Mention country or market when needed. Example: “GST deadline in Singapore?”
- Use the NO, CONNECT ME TO AN EXPERT button if you need a human.
We are running a pilot.
The AI may not answer every unique case yet.
Your feedback speeds improvement.
Help us answer better
Log in to my.osome.com, open Chats, start a new chat, and ask Ask Osome your next question
