Hong Kong
  • Singapore
  • UK
  1. Osome Blog Hong Kong
  2. How Packaging Inserts Can Boost Your E-commerce Revenue

How Packaging Inserts Can Boost Your E-commerce Revenue

How to Retain Customers?

Existing customers create a foundation that provides a steady revenue stream. Retaining customers cost less than getting new ones.

The rules of e-commerce are simple – it is always easier and cheaper to retain existing buyers than to acquire new ones. Improving customer retention is one of the effective ways to create brand awareness. Additionally, placing your focus on existing customers also means that you do not have to splurge extra dollars on marketing. This is why it’s so crucial to build customer loyalty and come up with ways to exceed expectations with every sale you make.

We’re here for e-commerce businesses looking to grow and scale up. If you’re ready to do that too and leave the routine administrative work of running a business to someone else, we’re here for you. Our accountants know how e-commerce works and can help you to consolidate your books. Otherwise, read on to find out how marketing with packaging inserts can work for your business to increase revenue.

What Are Packaging Inserts?

Traditionally, packaging inserts are the accompanying documents that come with a product, consisting of the product information. However, in today’s context, the definition of packaging inserts has changed and is no longer limited to just documentation. Packaging inserts can take the form of stuffed toys, personalised notes, festival greetings etc.

As a business owner, you can use packaging inserts to publicise your products. Packaging inserts are a fairly low-cost way to increase sales and brand loyalty among your customers, which will help increase revenue in the long run.

Why Use Packaging Inserts?

For many small- to medium-sized enterprises, it is not always feasible to spend a ton of money on customised packaging. Thankfully, there are a variety of ways that your online store can send off products in style without burning a hole in the pocket, such as using packaging inserts. This form of marketing also comes with a host of advantages:

  1. Lightweight

Compared to the actual goods, packaging inserts in the form of gift cards or product samples are lightweight and typically do not take up much weight or space in the package. This gives you the benefits of customer retention and marketing.

  1. Opportunity to Repurpose Excess Products

Once you have purchased a product, the cost can only be offset by selling the products. However, there are times where certain products may not be able to sell, and you can use them as an incentive by including them as a packaging insert. This method helps you to convert leftover products to marketing expenses, and build a great customer relationship at the same time.

  1. Targeted Strategy

Compared to other forms of marketing which are randomly targeted from a large audience, packaging inserts act as a better target strategy. Since you can identify the returning customers, you can use packaging inserts to deliver as a targeted effort to these customers.

  1. Significantly Low Cost

Publicity and maintaining customer loyalty through Google or Facebook ads incur high costs. However, packaging inserts cost a negligible amount and can deliver the results you want.

  1. Cross-Selling Promotion

Packaging inserts can provide an overview of the other products your store sells, promoting them in the process. Since your customer has already purchased a product, including other product recommendations in the packaging insert can pique their interest and possibly convert it into sales.

How To Use Packaging Inserts?

  1. Include a Handwritten Thank You Note

Depending on the scale of your business, you may want to include a personalised touch to reach out to your customers. This move is a great way to tell your customers how much you appreciate them, and you can also include a loyalty promotion code at the back of the card to encourage them to make a subsequent purchase. Handwritten thank you cards are a great way for startups to gain customer loyalty since it is thoughtful, inexpensive and provides a personalised customer experience that sets your business apart from the big brands.

  1. Product Samples

Add value to your package with product samples. Depending on what you sell, you can probably get complimentary samples from your vendors at times. Moreover, product samples are a great way to cross-sell buyers and expose them to other products your store sells.

  1. Little Gifts

This may be one of the oldest tricks in the book, but no matter the quality or size of your gift, this unexpected surprise will still make an impact on your customer. Like samples, little gifts can be an option to delight your customers and build a customer relationship with them without making them feel like you have the intention to sell them other products. The gift you include does not have to be expensive. However, since it is not part of the intended purchase, most buyers will be pleasantly delighted by this thoughtful gesture. While these little gifts may be seemingly low in value, it can make your customers feel special – especially if you combine it with some form of personalisation. It could also make them want to return the favour by returning to your online store to shop with you again.

  1. Request For Product Review

While the customer journey typically ends with the shipped package, packaging inserts can help to boost the longevity of the entire process. Don't be afraid to make use of packaging inserts to ask your customers for a product review or get them to share their purchases and experience on social media. You could even incentivise them with a small discount after they have shared their review online.

  1. Discount Offers

One of the most straightforward and popular ways of delivering packaging inserts would be through discount offers. Sure, these could be sent to your customers via email – but including discount offers through packaging inserts is an eye-catching way of reminding your customers to shop with you again.

It doesn’t have to be a significant discount offer that could threaten your profit margins. Start small with offers such as:

  • 10% off your next order
  • Free shipping for your next order
  • Free upgrade on your next order
  • Free gift with your next order

Save Time, Free Your Mind And Focus On Your Business

We know how intense the e-commerce competition can be, but you can do yourself a favour and outsource the accounting to us while you focus on growing your core business.

We've got accounting experts who have your back for your accounting tasks and to optimise tax for your business. We advise what tax exemptions and tax reliefs your company is entitled to. We can help you file documents to the authorities on time and we organise your reports to comply with what the authorities expect from your company.

Don’t take our word for it though, try out for yourself today and let your accounting woes be a thing of the past!

Share this post:

Tips to run your business smarter.
Delivered to you monthly.

You'll receive a verification email you'll have to open and confirm the subscription.

You might like it

E-commerce

10 Tips To Sell Digital Products Online

Considering starting an e-commerce business but you do not want to hold inventory? Do you have a special talent or skill that is marketable? Turn your strengths into profits by selling digital products online!

Accounting

A Guide to Keeping Business Financial Records

Good business record keeping is crucial for managing costs, or regulatory reasons. If you are just starting up your business, it might not be the first thing that comes to your mind, but it can help you build a strong foundation.

Running My Business

Paper Work & Hidden Costs When Finding Office Space in Hong Kong

There are many reasons to rent an office space for company operations, even though many companies have reduced their employee’s time working in an office ever since COVID-19 hit.

E-commerce

How To Create an Invoice on Amazon

Selling on Amazon? Whether you’re expanding your e-commerce business in Hong Kong, a startup in the UK or setting up shop in Singapore, listen up. Create, access and share invoices on one of the world largest online retailers to make a big thing out of your small business.

E-commerce

12 Ideas To Get More Traffic to Your Online Store

When your website is finally live, you may want to look at these marketing strategies to bring potential customers to your online store.

Incorporation

Cost of Living as a Foreign Business Owner in Hong Kong

You’ve decided on setting up your company’s base in Hong Kong. The next step then would be to find out how much it costs to live there before you make the jump.

E-commerce

How To Design Your Website To Attract Buyers

If you’re looking to improve your e-commerce page and improve sales, you might want to learn the fundamentals of how to design a good website.

Entrepreneur's Bootcamp

Best Practice Invoicing Tips for SMEs

Want to know how to improve your invoicing? We’ve unpacked a few best practice tips that are ideal for business owners in Hong Kong like you, So if you need a little guidance, and a recap on writing commercial invoices as a newbie, we can help.

E-commerce

Paypal vs Stripe: Comparing Pros & Cons of 2 Payment Gateways

As an e-commerce business owner, you would have heard of payment gateways PayPal and Stripe. With these two big platforms being the most popular online payment gateways, you may face a dilemma when it comes to deciding which payment gateway to use.

Entrepreneur's Bootcamp

What Is a Compliance Calendar?

The repercussions of missing crucial deadlines extend beyond non-compliance and can even include hefty fines, lost revenues and opportunities, as well as decreased productivity.

E-commerce

An Online Seller's Guide to E-commerce Fulfillment & Shipping

Here’s a guide to e-commerce fulfilment and shipping for new sellers in Hong Kong looking to drive revenue from online sales. Find out more about the methods, models and software that’ll help you scale the business you’ve worked hard to build.

E-commerce

Tips For Amazon Sellers To Better Manage Your Inventory

Brand owners and sellers of all scales struggle to seek a well-balanced supply chain. Additionally, Amazon has its own inventory management rules, which makes everything even tougher.

Tips to run your business smarter. Delivered to you monthly.

You'll receive a verification email you'll have to open and confirm the subscription.

We’re using cookies! What does it mean?