Terms & Conditions

These Terms govern your (“you” and “yours”, construed accordingly) access to and use of the website and web application (“Site”) and mobile application (“App”) provided by Osome Ltd (UEN: 201712242C), a limited company registered in Singapore with registered office at 68 Circular Road, #02-01, Singapore 049422 (referred to as “Osome”, "we", "us" or "our" in these Terms).

By downloading our App, or accessing or using our Site, you acknowledge that you have read and understood these Terms and accept them. If you do not accept them, you must leave our Site and delete our App.

We keep these Terms under regular review and reserve the right to amend them at any time. By continuing to access or use our Site or App(s), you agree to be bound by the prevailing Terms.

Other terms that may apply to you when you use our Site or App include: Terms of Business, for the services that you have subscribed;

Information about how we process and protect your personal data can be found in our Privacy Policy.

Subject to these Terms, you are granted a personal, revocable, non-exclusive, non-transferrable license to use and access our Site and App. Certain features on our Site and App are only accessible to paid users, and may not be accessible to you unless you are a paid user of a relevant service.

You must not:

rent, lease, sub-license, loan, provide, or otherwise make available, our Site or App in any form, in whole or in part to any person, nor permit the Site or App or any part of them to be combined with, or become incorporated in, any other programs or services; and

disassemble, decompile, reverse engineer, or create derivative works based on the whole or any part of our Site or App, nor attempt to do any such things.

You must not:

use the Site or App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, including using or accessing the Site or App to develop, offer or engage in similar or competing services;

act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Site or App or any supporting IT systems;

use the Site or App in a way that could damage, disable, overburden, impair or compromise our systems, security or access controls or interfere with other users; and

collect or harvest any information or data from the Site or App or our systems, or attempt to decipher any transmissions to or from the servers or systems.

You must not conduct, facilitate, authorise or permit any text or data mining or web scraping on or via the Site or App or any supporting AI systems for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Site or App or any data, content, information or services accessed; and

any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models, which includes but is not limited to patterns, trends and correlations.

You must not:

upload, post, distribute, or transmit any material or engage in any behaviour that is defamatory, offensive, harmful or otherwise objectionable;

impersonate another person or violate another individual's privacy in connection with your use of the Site or App; and

upload, post, distribute, or transmit any material that infringes the intellectual property rights of others.

Your use of the Site and App must not exceed what we determine to be ordinary and reasonable use thereof, in accordance with your service tier. We reserve the right to throttle or cap your usage, charge additional fees or change your service tier should we determine that your use of the Site and App has been excessive for your service tier.

You must open and maintain a user account to purchase our services and access and use relevant features on our Site and App. To do so, you must complete our registration process and provide all requested information and documents (or copies thereof). We retain the sole and absolute discretion to determine the eligibility of any person for an account and refuse any registration for any reason.

Individual users must be at least 18 years old to register for an account. Corporate users must ensure that their representatives have full capacity and power to enter into these Terms and to take the actions on their behalf through the user account.

Each user account is personal and issued to each user in their capacity as an individual user or as an individual representative of a corporate user. User accounts and their access information and authentication methods, such as user name, passwords and authentication devices, must not be shared.

You are responsible for all actions taken through your account, including, where applicable, those of your employees, agents, representatives or other persons with access to your account. You must ensure they are aware of and comply with these Terms.

All information and documents provided to us (including in the user registration process) must be true, accurate, up-to-date and complete. You will keep such information and documents updated and update us immediately in the event of any change. We may, from time to time, ask you to update your information and documents, or take steps to affirm or validate their currency.

We may monitor your use of the Site or App to ensure compliance with these Terms. We reserve the right to impose additional charges in circumstances where we believe they are warranted. For example, we may impose charges for additional users when user accounts are shared by more than one user, or when there has been excessive use of our Site or App.

All content on the Site and App, including but not limited to text, graphics, logos, images, and materials, is the property of Osome or its licensors and is protected by applicable intellectual property laws.

You are permitted to view content on the Site or App, download material made available for such purpose, and use features of the Site or App in the manner intended by us in accordance with these Terms. You are otherwise not permitted to reproduce, distribute, modify, or appropriate any content or materials from the Site or App.

The trademarks, service marks, and logos ("Marks") displayed on the Site are the property of Osome. You are not permitted to use these Marks, or imply any endorsement by or relationship with us, without our prior written consent.

Any feedback, suggestions or ideas that you provide us in connection with this Site or the App, or their contents (“Feedback”) are non-confidential and non-proprietary. We may use, disclose, reproduce, modify, license, distribute, and otherwise exploit such Feedback (including any ideas, know-how, techniques or concepts disclosed therein) without restriction world-wide on a royalty-free basis that is perpetual, transferrable and sublicensable. We have no obligation to act upon your Feedback.

You represent and warrant that any Feedback provided does not infringe upon the intellectual property rights of any third party and indemnify us against any claims, damages, or liabilities arising from such infringement. To the extent that any intellectual property rights arise from the Feedback, you hereby assign, transfer, and convey all such rights (existing now or in the future) to us, including the right to sue for past, present, and future infringements. You shall execute all necessary documents and take all reasonable actions to effectuate such assignment upon our request.

You warrant, represent and undertake to us that:

you have full capacity and power to enter into and perform the obligations under these Terms and to take the actions performed on your account;

your access to and use of the Site and App shall not cause you or us to be in breach of any applicable laws or regulations or cause you to be in breach of any binding legal obligation;

you are not, and shall not become, a Sanctions Target; and

you will not contravene any Sanctions in connection with these Terms, and will not cause or lead us to contravene any Sanctions.

The terms used in this clause shall have the following meaning:

“Sanctions” refers to any laws or regulations relating to economic or financial, trade, immigration, aircraft, shipping or other sanctions, export controls, trade embargoes or restrictive measures from time to time imposed, administered or enforced by a governmental or supranational entity (including the United Nations);

“Sanctions List” refers to any of the lists issued or maintained by a governmental or supranational entity (including the United Nations) designating or identifying persons that are subject to Sanctions, in each case as amended, supplemented or substituted from time to time; and

“Sanctions Target” refers to a person who is: (a) listed on a Sanctions List; (b) owned or controlled by a person listed on a Sanctions List; (c) resident, domiciled or located in, or incorporated or organised under the laws of, a country or territory that is subject to any Sanctions; or (d) otherwise identified by a a governmental or supranational entity (including the United Nations) as being subject to Sanctions.

Our Site and App, and all content and materials on our Site and App, are provided "as is" and "as available" without any conditions, representations or warranties of any kind, whether express or implied, including any conditions, representations or warranties that such content and materials are fit-for-purpose, accurate, complete, current, reliable or error-free. Our services and content made available via our Site and App (including any tools, dashboards and automated templates) do not constitute legal, tax or other professional advice, and should not be regarded as such.

We do not guarantee that our Site and App will be secure or free from bugs or viruses, worms, trojan horses, or any other computer code designed to disrupt or adversely impact computer systems, networks or devices.

We do not guarantee that our Site or App will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site or App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal thereof.

The Site and App may contain hyperlinks to other websites ("External Sites") which are neither maintained nor controlled by us. We are not responsible for External Sites nor their content, links, security or other practices. Use of External Sites is entirely at your own risk and subject to the terms of that External Site. We shall not be taken to have endorsed any External Sites, their content or operator(s) by virtue of providing a hyperlink to any External Sites.

To the maximum extent permitted by applicable law, neither:

we nor our directors, officers, employees, representatives and agents, will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (a) use of, or inability to use, our Site or App; or (b) use of or reliance on any content provided on our Site or App, including any information or documents in breach of Clause 4.5; and

we nor our directors, officers, employees, representatives or agents, will be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

To the maximum extent permitted by applicable law, our total aggregate liability under or in connection with these Terms, the availability of the Site and App and content thereon, and your use of the Site and App shall be limited to the sum of fees paid to us by you in the calendar year in which your claim or claims first arise, regardless of the number of claims that arise in that calendar year.

Nothing in this clause shall be taken to exclude or limit in any way any liability that may not be excluded under applicable law, including any rights that you may have as a consumer.

You agree to indemnify and hold harmless Osome and our affiliates, and their directors, officers, employees, representatives and agents from and against any and all claims, demands, liabilities, losses, damages, costs or expenses (including legal fees) related to any:

breach of these Terms;

violation of applicable laws and regulations;

violation of any third party rights or any harm caused to a third party;

infringement of intellectual property or proprietary rights; and

Your Use of or reliance on the Services made available via the Online Tools or Your inability to Use the Online Tools and/or access the Services (as the case may be); violation of data protection or privacy laws and regulations, arising out of or in connection with your acts or omissions or that of your employees, agents, representatives or other persons with access to your account.

We reserve the right to immediately suspend or terminate your access and/or use of the Site or App or any part thereof, where:

We know or suspect that you are in breach of these Terms; or

We believe that your continued access to and use of the Site or App poses a reputational risk to Osome or its affiliates or partners, could damage or harm the integrity of Osome, or could adversely affect the goodwill or trust placed in Osome by the public or other users.

In any event, we may terminate the provision of the Site or App, or any part thereof, with or without cause, with 14 days’ written notice.

You may terminate your use of the Site or App by deleting your user account and/or the App at any time. Deleting your user account or the App does not terminate your services with us, or affect any rights or obligations accrued prior to termination. The termination of services is governed by their respective terms. You may contact us if you wish to terminate your services.

Your use of the App may also be controlled by the rules and policies of the respective application store from which you downloaded the App.

Should any of the provisions under these Terms be held illegal or unenforceable, whether in whole or in part, under any enactment or rule of law, such term or part shall to that extent be deemed not to form any part of these Terms, but the validity and enforceability of the rest of the Terms shall not be affected.

You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

We may assign, transfer or deal in any way with our rights or obligations under these Terms, including to an affiliate or any third party.

If we are rendered unable to carry out the whole or any part of its obligations under these Terms for any reason beyond our control, including but not limited to, acts of God, force majeure, strikes, war, riot, pandemic, epidemic, health hazards and any other causes of such nature, our performance of the obligations under these Terms are, to the extent affected by such causes, excused during the continuance of any such cause.

We may provide notice to you in any form (including email and electronic messaging) to your registered contact details or through facilities made available on the Site or App, including but not limited to in-app notifications. All notices made to us must be provided by mail to our official registered address or via email to feedback@osome.com.

These Terms are governed by and construed in accordance with the laws of Singapore.

In the event of any dispute or claim arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, the Courts of Singapore shall have the exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims).