May 2026
Experience
Half-yearly (Jan - May) optimisations to your Osome experience
Product improvements
- Faster accounts review with automation - Your period-end review runs quicker with automated checks and AI-assisted analysis, so issues get flagged earlier with less back-and-forth.
- Send invoices by email from Osome - You can email invoices directly from Osome (including to multiple recipients), so you don’t need extra steps to send and follow up.
- Create a quotation PDF from a draft invoice - You can generate and download a quotation PDF before issuing the final invoice, so sharing pricing is easier.
- Fix invoices with credit notes - You can cancel or adjust an issued invoice in a compliant way using a credit note, so corrections and refunds are straightforward.
Experience enhancements
- Chat Bot improvements - You get clearer answers and more reliable handovers when Ask Osome can’t resolve your request, so support feels smoother.
- Clearer transaction filters - You see more specific filters like “Documents needed” and “Reply needed,” so it’s easier to know what to do next.
- Mailbox alerts on your home screen - You see when physical mail needs your attention right from the main page, so you’re less likely to miss anything.
- Chinese language replies in chat bot - You get bot responses in your detected language, so conversations are easier to understand without switching languages manually.