Osome SG
Product Releases

Product updates to up your Osome experience

Everything we ship aims to reduce admin, improve clarity and simplify compliance

December 2025

Support

Instant answers, human help when needed

What we released

In-app chat that answers common questions instantly with an easy human fallback.
The assistant fetch accurate responses from our comprehensive knowledge base.
Covers setup, invoicing, payments, processes, and basic compliance queries.

How it impacts

Skip the queue for simple questions and get unstuck immediately.
Routine queries stay out of email so support can focus on complex cases.
One tap connects you to a human when you need personalised help.

November 2025

Website

Quick answers on the website

What we released

A public, searchable Help Centre with practical guides on incorporation, visas, bookkeeping and tax.
Articles are organised by topic and written for founders and finance teams.
Content is optimised for clarity and easy discovery.

How it impacts

Find answers and self-serve without waiting for support.
Quickly resolve common questions and reduce routine admin time.
Useful for customers and prospects who need clear, reliable guidance.

September 2025

Experience

Action-first Transactions view

What we released

A Transactions view rebuilt to surface items needing action.
Filters for date and account, bulk uploads and in-line comments for every item.
Clear statuses show Processing, With your accountant, or All done.

How it impacts

See which transactions are missing supporting documents to clear backlogs and reconcile faster.
All conversations with your bookkeeper are pinned to each transaction in a single, searchable thread, cutting down follow-ups.
Always know what’s complete and what still needs evidence or a reply, giving you full visibility and less admin.

August 2025

Integrations

Now sync your Airwallex business account

What we released

Direct sync for Airwallex accounts so transactions flow into Osome automatically.
Quick setup from the Bank Accounts page with simple authorisation screens.
An introductory package includes cashback, fee waivers and FX benefits.

How it impacts

No manual uploads for Airwallex transactions and faster reconciliation.
Better visibility of cash and fewer reconciliation errors.
Start saving on fees and FX as you transact.